Nupk's Privacy Policy — Our commitment to protecting your information

Welcome to nupk. This Privacy Policy ("Policy") applies to every user of the nupk platform. By using the nupk website or mobile app, you agree to this Privacy Policy.

Protecting your personal data is our top priority. We believe transparency is the foundation of trust. This Privacy Policy clearly explains what data we collect, why we collect it, and how it is kept secure.

Nupk is a trusted online gaming platform. We respect your privacy, and your data is never sold to third parties. This policy applies to all our services — including the website, mobile app, and live chat support.

Nupk only collects information that is necessary for operating the platform, ensuring security, and delivering the best possible service to you. The types of data we collect are listed below.

Nupk collects information through various methods. These practices are fully transparent and conducted in accordance with international standards.

• Via direct registration: Information you provide when creating an account is collected.
• During payment transactions: Financial information is recorded during deposits and withdrawals.
• Automatically: Device information and browsing data are automatically collected while you use the platform.
• Through cookies: Cookies on the website help us understand browsing habits and preferences.
• From support interactions: All live chat and email conversations are recorded and kept on file.
• From third-party verification services: Information may be obtained from secure verification services when identity verification is required.

Nupk uses your data only for specific, legitimate purposes. Your information is never used for anything else without your consent. We have clearly outlined below why and how we use your data.

• Account Management: To create, manage, and keep your account secure.
• Payment Processing: To securely process deposits and withdrawals.
• Identity Verification: To keep the platform safe by verifying age and identity.
• Customer Service: To address your questions, complaints, and issues.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Responsible Gaming: To monitor your gaming habits and provide assistance when needed.
• Service Improvement: To analyze and improve your experience on the platform.
• Fulfilling Legal Obligations: To comply with applicable laws and regulations.

Nupk never sells your personal information to third parties. In certain limited circumstances, some data may need to be shared — always within legal bounds and solely in the interest of your service.

• Payment Providers: bKash, Nagad, Rocket — only the information necessary to complete a transaction is shared.
• Identity Verification Services: With certified and secure services for the KYC process.
• Under Legal Obligation: Under a court order or a valid request from a government authority.
• Fraud Prevention Agencies: To the relevant authorities in cases of suspected money laundering or fraud.

Nupk uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser. We use several different types of cookies.

• Essential Cookies: Essential for the platform to function properly. These cannot be disabled.
• Functional Cookies: Remembers your language preference and login status.
• Analytics Cookies: Helps us understand which pages are used most.
• Security Cookies: Used for session security and fraud detection.

Nupk employs industry-leading technology to protect your data. Our security team continuously monitors the platform and responds swiftly to any threats.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Audits: Independent security experts regularly audit our systems.
• Encrypted Storage: All stored data is kept in encrypted form.
• Access Control: Only authorized staff can access your data, and only to the extent required.

Every nupk user has specific rights over their own data. We fully respect these rights and are committed to fulfilling any request promptly.

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In some cases, you may request that the processing of your data be temporarily paused.
• Right to Data Portability: You may request your data in a readable, portable format.
• Right to Object: You may object to your data being used for certain specific purposes.

Nupk is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and identity documents may be requested in suspicious cases.

If we ever collect information from a minor by mistake, we delete it immediately upon discovery and close the associated account. If you suspect your child is using nupk, please contact us right away.

Nupk reserves the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, new technologies, or updates to our services.

We will notify you in advance via email or platform notification before any significant policy changes take effect. Continued use of the platform after updated policies are published will be considered acceptance of the new terms.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our data protection team is always ready to handle your requests promptly and respectfully.

• Email: [email protected] — for all privacy-related requests.
• Live Chat: Log in to the platform to chat directly with our support team.
• Response Time: We typically respond within 1–3 business days.