Nupk's Terms & Conditions — Your Rights & Responsibilities

Welcome to nupk. These terms and conditions ("Terms") apply to every member who uses the nupk platform. By accessing the platform through the nupk website, mobile app, or any other channel, you confirm that you have read and fully accept these Terms.

These terms have been prepared in accordance with applicable laws in Bangladesh. nupk is a trusted online gaming platform that operates on the principles of transparency and fairness. We want every member to be clearly informed of their rights and responsibilities.

These terms and conditions may be updated from time to time. nupk will notify members of any significant changes via email or through the platform. We recommend checking this page regularly.

You need to create an account before playing on nupk. You are required to provide accurate and truthful information during registration — nupk reserves the right to close any account found to contain false details.

Each person may register only one account. If multiple accounts are found under the same individual, they will be closed and any earned bonuses may be forfeited.

• Provide your correct name, address, and mobile number when registering.
• Keep your account password strictly confidential — do not share it with anyone.
• If you suspect unauthorized access to your account, contact nupk support immediately.
• Creating multiple accounts from the same household or the same IP address is prohibited.
• To update your account details, please get in touch through our support channel.

You must be at least 18 years old to create an account on nupk. Minors are strictly prohibited from using the platform. nupk may request proof of age verification at any time.

Nupk only serves individuals who are legally eligible to participate in online gaming under the laws of their jurisdiction. It is your responsibility to confirm that online gaming is permitted where you are located.

• Minimum age: 18 years.
• A copy of your national ID or passport may be requested for age verification.
• Registering with a false age will result in account closure and forfeiture of all deposited funds.
• It is your responsibility to verify that you are legally eligible to participate in gaming under the laws of your jurisdiction.

Nupk supports easy deposits and withdrawals via multiple payment methods, including bKash, Nagad, and Rocket. We maintain complete transparency in all financial transactions.

Deposits are generally processed instantly. Withdrawal requests are typically completed within 24 hours of verification. Processing times may be extended during the verification process or under exceptional circumstances.

• Only use payment accounts registered in your own name.
• Deposits or withdrawals made through a third party are strictly prohibited.
• Your account must be fully verified before a withdrawal can be processed.
• Minimum and maximum deposit/withdrawal limits are displayed on the platform.
• If a transaction appears suspicious for any reason, nupk may place it on hold.
• Where money laundering or fraudulent transactions are suspected, the relevant authorities will be notified.

Nupk offers a range of bonuses and promotions — welcome bonuses, reload bonuses, cashback, and special event rewards. Each bonus carries its own terms, which you should review before claiming.

Accepting a bonus means agreeing to its specific terms and conditions. Bonus funds cannot be withdrawn directly — withdrawals are only permitted after the required wagering requirement has been met.

• The wagering requirement for each bonus is clearly stated on the bonus page.
• If bonus abuse is detected, the bonus may be cancelled and the account suspended.
• The same promotion cannot be claimed more than once.
• nupk reserves the right to modify or cancel any bonus offer at any time.
• Separate specific terms may apply to special promotions.

All games on nupk are powered by certified Random Number Generator (RNG) technology. This means every game outcome is entirely random and unbiased — no one can predict or manipulate results in advance.

Live Casino games are hosted by real dealers via live streaming. The RTP (Return to Player) rate for slot games is published on each game's page.

• If a technical error occurs during gameplay, the affected round may be considered void.
• Any winnings resulting from a software or system error will not be considered valid.
• In the event of any dispute over a game result, server logs serve as the final authority.
• Playing games using automated software or bots is strictly prohibited.

Nupk believes gaming is entertainment — not a source of income. We want every member to enjoy their experience, but never at the cost of their wellbeing.

If you feel your gaming is getting out of control, use our responsible gaming tools. On nupk, you can set deposit limits, session limits, and self-exclusion at any time.

• Deposit Limit: Set a daily, weekly, or monthly limit.
• Session Limit: Set a time limit on continuous gameplay.
• Self-Exclusion: Temporarily close your account for a set period of time.
• Take a break: Use the "Cool-Off" option to pause your account for anywhere between 24 hours and 30 days.

Nupk is committed to maintaining a fair and safe platform. Any of the activities listed below will result in permanent account closure and, where necessary, legal action.

• Claiming bonuses or rewards through fraudulent means.
• Using automated bots or software.
• Money laundering or suspicious financial transactions.
• Attempting to breach the platform's security systems.
• Harassing or defrauding other members.
• Creating multiple accounts or using another person's account.
• Filing fraudulent chargeback or refund claims.

Nupk takes your personal data seriously. We protect your information using 256-bit SSL encryption, and your data is never sold or shared with third parties.

We only collect information that is necessary for operating the platform, maintaining security, and fulfilling legal obligations.

• Your information is used solely for the purpose of providing our services.
• Your information is not shared with third parties — except where required by law.
• You may request to view or correct your personal information at any time.
• Full details on our use of cookies can be found in our privacy policy.

Nupk reserves the right to suspend or terminate any account at any time and for any reason — particularly in cases of terms violations, evidence of fraud, or security risks.

Members may also close their account at their own request. Any remaining balance will be returned in accordance with the withdrawal policy, but bonus balances will not be refunded.

• Accounts may be closed without notice in the event of a terms violation.
• Bonus balances are non-refundable once an account is closed.
• Actual deposited funds are generally refunded, unless evidence of fraud is present.
• Account closure decisions may be appealed by contacting the support team.

Nupk reserves the right to modify, amend, or update these terms and conditions as needed. Members will be notified of significant changes via email or platform notification.

Continuing to use the platform after updated terms are published will be considered acceptance of those new terms. Please check this page regularly.